This website is owned and operated by My Cigs Australia
The following Terms and Conditions govern the use of the My Cigs Australia website, the information contained therein, and related services made available to you via this site. If you do not agree to these Terms and Conditions, please do not visit or use the Site. My Cigs may from time to time change this site (including these Terms & Conditions of use). Please read these Terms and Conditions and re-read before subsequent use.
My Cigs, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this site or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
The information provided on this site and related communications is provided on an “as is“ basis. My Cigs assumes no responsibility for and makes no representations to you or any other person with respect to the accuracy of the information on this site. Any reference to products or services on this website is for informational purposes only and does not constitute an endorsement or recommendation of those products or services by My Cigs. Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), My Cigs expressly disclaims any implied or express warranties or conditions of any kind, including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property rights relating to information or materials accessible from or on this site.
My Cigs shall not be liable to you for any damages whatsoever, including, without limitation, special, indirect, consequential, or incidental damages, including but not limited to damages resulting from use of or reliance on the information presented on this site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems, or costs of replacement goods, even if My Cigs is expressly advised of the possibility of such loss or damages.
The Terms and Conditions are effective until terminated by My Cigs. My Cigs may terminate this agreement and your access to the site at any time without notice. Upon termination, you are no longer authorized to access the site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.
By placing an order on the My Sales website, you confirm that you are over the age of 18 and agree to provide photographic identification showing your date of birth to My Cigs if requested.
The following information is provided by My Cigs to ensure that you are fully informed of our Terms & Conditions.
All items purchased from My Cigs are delivered with an external affiliate. This means that the risk of loss and title for such items fall upon our delivery carrier. We do not accept any responsibility for loss of items during this exchange.
We accept credit card and online payments including:
Visa, Mastercard.
Last Updated: 18 September 2026
This Privacy Policy explains how we collect, use, store and disclose personal information when you use mycigsaustralia.online.
Depending on how you interact with our Website, we may collect:
This may include:
full name;
billing address;
delivery address;
email address;
telephone number;
account details; and
other information you voluntarily provide.
We may collect information relating to your purchases, including:
products ordered;
order number;
order value;
delivery information;
transaction status;
refunds and returns; and
communications relating to your order.
Payments may be processed through third-party payment providers.
Where payment processing is performed by a third party, we may not directly store complete payment card information.
Payment providers may collect and process payment information in accordance with their own privacy policies.
Where legally required or reasonably necessary, we may collect information used to verify age or identity.
This may include information contained in identification documents or information supplied through an age-verification provider.
We only use such information for legitimate verification, compliance, fraud prevention and related purposes.
When you use our Website, we may automatically collect information such as:
IP address;
browser type;
device type;
operating system;
pages visited;
referring website;
approximate location information;
Website interactions; and
technical logs.
We may collect personal information:
directly from you;
when you create an account;
when you place an order;
when you contact customer support;
when you subscribe to communications;
when you participate in promotions;
through cookies and similar technologies;
through payment providers;
through delivery providers; and
through other service providers assisting us in operating the Website.
We may collect, use and disclose personal information for purposes including:
processing orders;
processing payments;
delivering products;
verifying age or identity where required;
preventing fraud;
providing customer support;
processing returns and refunds;
communicating with customers;
improving our Website;
maintaining Website security;
analysing Website performance;
complying with legal obligations;
responding to complaints and enquiries; and
sending marketing communications where permitted by law.
Where permitted by law, we may send promotional or marketing communications to customers who have consented to receive them or where another lawful basis applies.
You may unsubscribe from marketing communications by following the unsubscribe instructions included in the relevant communication.
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates or account-related messages.
We may use cookies and similar technologies to:
keep the Website functioning;
remember preferences;
maintain shopping-cart functionality;
understand Website usage;
improve Website performance;
measure marketing activity; and
help protect the Website against fraudulent activity.
You can adjust cookie settings through your browser. Some Website functionality may not work correctly if certain cookies are disabled.
We may disclose personal information where reasonably necessary to operate our business.
This may include disclosure to:
payment processors;
banks and financial institutions;
delivery and logistics providers;
website hosting providers;
IT providers;
age-verification providers;
fraud-prevention providers;
customer-support providers;
analytics providers;
professional advisers;
insurers;
government agencies or regulators where required; and
law-enforcement agencies where legally required or permitted.
We do not sell personal information simply as a source of revenue.
Some service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that information in accordance with applicable privacy requirements.
The countries in which particular providers may operate can change as our technology providers change.
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, authentication procedures, encryption and secure technology systems.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete or out of date.
Requests can be made by contacting us using the details below.
We may need to verify your identity before processing a request.
If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
Please provide:
your name;
contact details;
a description of the concern;
relevant dates or transactions; and
any supporting information.
We will review the complaint and respond within a reasonable period.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Our Website is not intended for people who are below the minimum legal age applicable to the products offered through the Website.
We do not knowingly seek to collect personal information from persons who are not legally permitted to purchase the relevant products.
We may update this Privacy Policy when our business practices, technology, legal requirements or service providers change.
The latest version will be published on this page with the updated date.
For privacy questions, requests or complaints:
My Cigs Australia
Last Updated: 18 September 2026
At My Cigs Australia, we aim to ensure that orders are supplied accurately and arrive in acceptable condition.
This Returns & Refunds Policy explains how we handle returns, refunds, replacements and order issues.
Nothing in this Policy excludes or limits any rights you may have under the Australian Consumer Law.
Products purchased from My Cigs Australia are covered by applicable consumer guarantees under Australian law.
Depending on the circumstances, if a product has a problem, you may be entitled to:
a repair;
replacement;
refund; or
another remedy available under applicable law.
The remedy available will depend on the nature and seriousness of the problem.
Please contact us as soon as reasonably possible if:
you received the wrong product;
your order is missing an item;
your product arrived damaged; or
your order has another significant issue.
Please provide your order number and, where appropriate, photographs of the product and packaging.
We will assess the issue and advise you of the appropriate next step.
Unless required by Australian consumer law, we do not provide refunds or exchanges simply because you have changed your mind.
This may include situations where you:
ordered the wrong product;
ordered the wrong quantity;
no longer want the product;
selected the wrong flavour or variation; or
no longer require the product.
Where a change-of-mind return is voluntarily accepted by us, additional conditions may apply.
For health, safety, hygiene, regulatory and product-integrity reasons, certain products may not be eligible for return after they have been opened, used or otherwise altered.
This does not affect any rights you have where the product is faulty, defective, unsafe, incorrectly supplied or otherwise fails to comply with applicable consumer guarantees.
Where a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time for the funds to appear in your account may depend on your bank or payment provider.
Where a return is required because of an error on our part or because the product is covered by a statutory remedy, we will deal with reasonable return-delivery costs in accordance with applicable law.
For voluntary change-of-mind returns, any return shipping costs will generally be the responsibility of the customer unless otherwise agreed.
If we cancel an order before dispatch because the order cannot legally or reasonably be fulfilled, we will arrange a refund of amounts paid for the cancelled order, subject to applicable law.
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing, packing or dispatch.
If an order has already been dispatched, cancellation may no longer be possible and the applicable returns process will apply.
Contact:
My Cigs Australia
Please include:
your full name;
order number;
date of purchase;
product concerned;
reason for contacting us; and
photographs or supporting information where relevant.
We may request additional information where reasonably necessary to assess the claim.
We aim to review return and refund requests as promptly as reasonably possible.
The time required may vary depending on the nature of the issue and whether the product needs to be inspected or assessed.
We reserve the right to investigate suspicious, fraudulent or abusive refund activity.
Nothing in this section limits a customer’s statutory rights.
For returns, refunds or order issues:
My Cigs Australia
Website: mycigsaustralia.online
Last Updated: 18 September 2026
This Shipping Policy explains how My Cigs Australia processes and delivers orders placed through mycigsaustralia.online.
Orders are generally processed during our normal business operating days.
Orders received outside our operating hours, on weekends or public holidays may be processed on the next available business day.
Processing times may vary depending on:
order volume;
payment verification;
stock availability;
age or identity verification where required;
fraud-prevention checks; and
other circumstances affecting fulfilment.
Once your order has been processed and packed, it will be handed to the applicable delivery provider.
You will generally receive shipping or tracking information where tracking is available.
A tracking number may take some time to become active after the parcel has been lodged with the carrier.
Delivery times displayed on the Website or provided by a carrier are estimates only.
Delivery may take longer due to:
carrier delays;
public holidays;
severe weather;
natural disasters;
industrial action;
incorrect delivery information;
high-volume periods;
security checks;
government restrictions; or
circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
Please carefully check:
name;
street address;
suburb;
State/Territory;
postcode;
unit/apartment number; and
contact information.
We are not responsible for delays or additional costs resulting from an incorrect or incomplete address, except where required by law.
Where the selected carrier or service allows authority-to-leave delivery, parcels may be left at the delivery address in accordance with the carrier’s procedures.
For age-restricted or regulated products, delivery may instead require identification, age verification or signature in accordance with applicable law and carrier requirements.
Where tracking is available, tracking information will be provided to the customer.
Once a parcel has been transferred to the delivery carrier, tracking information is controlled by the carrier.
If tracking indicates that a parcel has been delivered but you cannot locate it, please contact us promptly so we can investigate with the carrier.
If your parcel appears to be lost or significantly delayed, contact us with your order number.
We may contact the delivery provider and request an investigation.
Delivery investigations may take time because the carrier may need to complete its own investigation before a resolution can be provided.
If a parcel arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.
Photographs of the packaging and products may assist us in investigating the issue.
If your order contains an incorrect or missing product, contact us with:
your order number;
details of the issue; and
photographs where appropriate.
We will investigate and provide an appropriate remedy where required.
We may restrict or refuse delivery to particular locations where:
delivery is prohibited by law;
the product cannot legally be supplied to the destination;
the carrier does not accept the product;
applicable age-verification requirements cannot be satisfied;
delivery restrictions apply; or
fulfilment would create a legal or regulatory issue.
We do not guarantee that every product available on the Website can be legally delivered to every Australian location.
Where required by law, customers may be required to provide evidence of age or identity before an order can be dispatched or delivered.
Failure to satisfy an applicable age-verification requirement may result in an order being cancelled.
Unless expressly stated otherwise at checkout, My Cigs Australia does not guarantee international delivery.
Where international delivery is offered, the customer is responsible for ensuring that the products can legally be imported into the destination country.
Customs duties, taxes, permits, restrictions and other import requirements may apply.
An order may be cancelled where international fulfilment is not legally permitted.
Shipping charges are calculated and displayed at checkout where applicable.
Shipping charges may vary depending on:
delivery location;
parcel size;
parcel weight;
delivery service;
order quantity; and
other carrier requirements.
Certain products may be subject to additional Commonwealth, State, Territory or carrier requirements.
We reserve the right to modify, restrict or refuse a delivery method where necessary to comply with applicable laws or carrier requirements.
For shipping enquiries:
My Cigs Australia
Website: mycigsaustralia.online
